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By Booking your appointment or purchasing you Gift Card at So Haute Cosmetic Medicine you are agreeing to the terms and conditions of our practice.

Terms and Conditions:

Booking policy: Please arrive 15 minutes early for your treatment. This will give you plenty of time to check in, use the restroom and fill out any necessary forms. Arriving late will rob you of precious treatment minutes as each appointment will be finished exactly on time as a courtesy to the next patient. Note: If your appointment is first thing in the morning, you do not need to arrive early.

We are sympathetic that sometimes being late is outside of your control. We promise to always do our very best to perform the most complete procedure possible in the time remaining. Each treatment will be finished on time to accommodate the next patient, full fees will still apply. Arriving too late to perform the scheduled service will result in full charges (equivalent deductions from gift certificates/ promotional cards & Packages) without the opportunity to reschedule. To ensure that our practice runs on time, we regretfully cannot make an exception to this policy. For this reason we recommend that you plan ahead for your visit to our practice.

Children and Infants: We are unable to accommodate infants and children. Please be sure you have made the appropriate arrangements prior to securing your appointments. Please refer to our cancellation policy.

 On Call Workers: We understand that some of our patients are 'on call' for their line of work, however we do advise those patients to only book appointments they are able to keep, as we cannot make exceptions to our fee structure.

Up Front Payments / Deposits are non refundable, exchangeable or transferable. 'Upfront payments' and 'procedure deposits' are required for procedures and promotional offers. Upfront payments and deposits secure your appointment with one of our specialist. Upfront / Full Payment is required for selected services and offers. Deposits and upfront payment are processed at the time you book your appointment. Payments can be made at our practice or by phone. (By phone; a receipt will be left for you to collect at the time off your appointment).

You're So Haute Cosmetic Medicine gift card or a valid credit card details are required to book and secure all appointments. If you do not have or do not wish to give out your gift card or credit card details we are more than happy to take a cash deposit prior to booking your appointment. Non -refundable deposits of $75 are required for specified services.


Rescheduling and cancelling your appointment.

If you cancel or reschedule your appointment with less than two business days, will lose the deposit for that service. Less than two business day / 48 hours notice, last minute appointment rescheduling, no-shows and same day cancellations will require  will forfeit that deposit or full booking fee.

Pre-paid treatments will be forfeited, and you will not have the opportunity to reschedule. We regret that we cannot make exceptions to our cancellation policy because we are a small appointment based practice and schedule a specialist in advance especially for you. Please note business days are Monday to Friday and Saturdays. 

Multiple Bookings:

Deposit are required to secure your appointment. Should you book multiple services online and choose not to move forward on the day of your appointment for that service, that deposit will be forfeited and not be deducted off other services that day. We ask that you only book services that you are sure you are ready to move forward with.

Confirmation is required for all bookings.

We trust you are aware of the appointments you book. As a courtesy to our patients, our computer generates an automatic reminder SMS. Please be sure to phone & speak to one of our staff if you need to make changes / cancel /reschedule your appointment. To avoid any fees: appointment changes cannot be made via SMS, or Email. We do not take appointments or cancellations via our social medium, face book page or instagram.

Online offers:

If stipulated / advertised as an "Online Offer" conditions apply in order to receive the offer.

Appointments for the stipulated treatment must be booked online via our website

If you should need to reschedule your online booking, this may be done by you via the online, two business days prior your appointment. 

Online offers cannot not be booked via phone or in person at our clinic, strictly on line only, otherwise the discount / offer does not apply. Limited numbers are available for this offer.

Packages / Package Deals / Special offers.

 Are not refundable, transferable or exchangeable in parts.

Cannot be purchased with a gift card or voucher.

 Are available to be redeemed from Monday and Friday between 9 am and 5 pm, and are not redeemable on Saturdays or Sundays unless otherwise stipulated.

Cancelling your package:  If you have not commenced your package and choose not to go forward with your package, the package amount to a gift card and valid for six months from the original time of the purchase.If you have commenced and redeemed from the Packages / Package Deals / Special offers, and decide not to continue you will be forfeiting the package.


Packages / Promotional & Special offers / gift cards are not redeemable for products and cannot be exchanged or refunded. Promotional offers can be redeemed Monday to Friday between 9am and 5pm unless specified otherwise.Promotional give-away such as "BBoost" & "Immune Boost" are valid for two months.  Special offers and packages are restricted to one per person unless specified otherwise.


Competitions and give-a-ways.

Conditions of entry.

Must be over 18 years of age.

Complete all criteria as posted to qualify to enter.

Competition and give-a-way winners will be posted publicly on social media platforms, in advertising and displayed on our website.

Procedures/treatments won / given will be filmed and showcased publicly on all our social media platforms, advertising, and website.

Treatments are valid for three months from the date for the draw announcement. We do not extend this date under any circumstances.

Health and safety: Patients MUST BE eligible to enter. In the case the winner does not meet our criteria (e.g. pregnancy, breast feeding, active disease-resulting in the patient not being treatable) the prize will be redrawn to select another winner.

Please note prizes/ treatment/ procedures won are not transferable unless stated otherwise.

Not refundable or exchangeable.

Please consider the above before entering our competitions or give-a-ways.

Gift Cards:

Gift cards may be redeemed on full price services listed on the So Haute Skin website, excluding Rationale Medical Skin Care, Cosmetic Injectable Services, Special Offers and Promotional Offers.

Gift cards are not redeemable for cash and cannot be exchanged or refunded. Consumers should make sure that there gift cards is kept in a safe place and treated like cash, as they are not replaced if lost. If you are giving a So Haute Cosmetic Medicine Gift Card to another person, you should ensure that he or she is aware of the terms and conditions that apply to the Gift Cards and the relevant expiry date of the So Haute Cosmetic Medicine Gift Card.


You must treat your So Haute Cosmetic Medicine gift card like cash. We have no obligation to replace or refund value for lost or stolen. So Haute Cosmetic Medicine Gift Cards. Gift Card is valid for 3 Years from the date of purchase. Gift cards are not excepted once this valid date has expired.


Rewards are allocated to selected services when you spend over $1500 commencing January 2024.

Rewards cannot be redeemed on cosmelan treatments.

Rewards can be redeemed on selected skin services. Retail Products and Medications such as injectables and gift vouchers are excluded from redemption.

All bookings must be completed online and secured with a nonrefundable deposit- the balance of your chosen service may be paid with the reward.

Rewards cannot not be redeemed against special offer or promotions.

Rewards cannot not be exchanged, transferred, or redeemed for cash.

Reward treatments can only be claimed. 

Rewards will automatically expire within 1 year.

Reward points will be automatically deducted for no shows and late cancelations- please refer to our booking policy. 

Consultation fee:

A $75 non-refundable fee is charged for your consultation.


To receive the advertised discount the PROMO CODE must be applied when booking your appointment. 

PROMO CODES are unable to be applied at the time of check out. 

PROMO CODES cannot not be refunded, exchanged or transferable. 

PROMO CODES can be applied against selected services by So Haute Skin, please call the clinic to verify what services your PROMO CODE can be used in conjunction with. 

Birthday Promo codes can be used against Laser Genesis, Global Laser, Clear Skin Pro and Skin Refresh Pro Laser

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