By Booking your appointment or purchasing you Gift Card at So Haute Cosmetic Medicine you are agreeing to the terms and conditions of our practice.
Terms and Conditions:
Booking policy: Please arrive 15 minutes early for your treatment. This will give you plenty of time to check in, use the restroom and fill out any necessary forms. Arriving late will rob you of precious treatment minutes as each appointment will be finished exactly on time as a courtesy to the next patient. Note: If your appointment is first thing in the morning, you do not need to arrive early.
We are sympathetic that sometimes being late is outside of your control. We promise to always do our very best to perform the most complete procedure possible in the time remaining. Each treatment will be finished on time to accommodate the next patient, full fees will still apply. Arriving too late to perform the scheduled service will result in full charges (equivalent deductions from gift certificates/ promotional cards & Packages) without the opportunity to reschedule. To ensure that our practice runs on time, we regretfully cannot make an exception to this policy. For this reason we recommend that you plan ahead for your visit to our practice.
Children and Infants: We are unable to accommodate infants and children. Please be sure you have made the appropriate arrangements prior to securing your appointments. Please refer to our cancellation policy.
On Call Workers: We understand that some of our patients are 'on call' for their line of work, however we do advise those patients to only book appointments they are able to keep, as we cannot make exceptions to our fee structure.
Up Front Payments / Deposits are non refundable, exchangeable or transferable. 'Upfront payments' and 'procedure deposits' are required for procedures and promotional offers. Upfront payments and deposits secure your appointment with one of our specialist. Upfront / Full Payment is required for selected services and offers. Deposits and upfront payment are processed at the time you book your appointment. Payments can be made at our practice or by phone. (By phone; a receipt will be left for you to collect at the time off your appointment).
You're So Haute Cosmetic Medicine gift card or a valid credit card details are required to book and secure all appointments. If you do not have or do not wish to give out your gift card or credit card details we are more than happy to take a cash deposit prior to booking your appointment. Non -refundable deposits of $75 are required for specified services.
Rescheduling and cancelling your appointment.
If you cancel or reschedule your appointment with less than two business days, will lose the deposit for that service. Less than two business day / 48 hours notice, last minute appointment rescheduling, no-shows and same day cancellations will result in full amount charged to your credit card, Gift Card / Pre-paid treatments will be forfeited, and you will not have the opportunity to reschedule. We regret that we cannot make exceptions to our cancellation policy because we are a small appointment based practice and schedule a specialist in advance especially for you. Please note business days are Monday to Friday, excluding Saturdays and Sundays.
Confirmation is required for all bookings.
We trust you are aware of the appointments you book. As a courtesy to our patients, our computer generates an automatic reminder SMS. Please be sure to phone & speak to one of our staff if you need to make changes / cancel /reschedule your appointment. To avoid any fees: appointment changes cannot be made via SMS, or Email. We do not take appointments or cancellations via our social medium, face book page or instagram.
If stipulated / advertised as an "Online Offer" conditions apply in order to receive the offer.
Appointments for the stipulated treatment must be booked online via our website www.sohauteskin.com.
If you should need to reschedule your online booking, this may be done by you via the online, two business days prior your appointment.
Online offers cannot not be booked via phone or in person at our clinic, strictly on line only, otherwise the discount / offer does not apply. Limited numbers are available for this offer.
Online Injectable Offer:September 2019
Three areas Anti-wrinkle injections (product D) up to the total of 130units, Two areas (Product D) up to the total of 100units . All units must be used per one appointment. Please see further terms and information regarding anti wrinkle injections Click Here.
Packages / Package Deals / Special offers.
Are not refundable, transferable or exchangeable in parts.
Cannot be purchased with a gift card or voucher.
Are available to be redeemed from Monday and Friday between 9 am and 5 pm, and are not redeemable on Saturdays or Sundays unless otherwise stipulated.
Cancelling your package: If you have not commenced your package and choose not to go forward with your package, the package amount to a gift card and valid for six months from the original time of the purchase.If you have commenced and redeemed from the Packages / Package Deals / Special offers, and decide not to continue you will be forfeiting the package.
Packages / Promotional & Special offers / gift cards are not redeemable for products and cannot be exchanged or refunded. Promotional offers can be redeemed Monday to Friday between 9am and 5pm unless specified otherwise.Promotional give-away such as "BBoost" & "Immune Boost" are valid for two months. Special offers and packages are restricted to one per person unless specified otherwise.
Gift cards may be redeemed on full price services listed on the So Haute Skin website, excluding Rationale Medical Skin Care, Cosmetic Injectable Services, Special Offers and Promotional Offers.
Gift cards are not redeemable for cash and cannot be exchanged or refunded. Consumers should make sure that there gift cards is kept in a safe place and treated like cash, as they are not replaced if lost. If you are giving a So Haute Cosmetic Medicine Gift Card to another person, you should ensure that he or she is aware of the terms and conditions that apply to the Gift Cards and the relevant expiry date of the So Haute Cosmetic Medicine Gift Card.
You must treat your So Haute Cosmetic Medicine gift card like cash. We have no obligation to replace or refund value for lost or stolen. So Haute Cosmetic Medicine Gift Cards. Gift Card is valid for 12 months from the date of purchase. Gift cards are not excepted once this valid date has expired.
Redeemable Consultation fee:
A $75 non-refundable fee is charged for your consultation. The $75 must be redeem within two months from the time of your consultation with our Nurse.
This fee may be redeemed off the following selected services administered by our Resident Nurse Injector exclusive to our Morpeth practice:
| Anti-Wrinkle | Lip Augmentation | Cheek Augmentation | PRP Therapy | Pure Plasma Facial |Bio Beauty Boost | Erbium Fractional Laser - PhotoSkinTherapy - Impact Laser for Full areas face, Neck Or Decollete | Pelleve Skin Tightening | Collagen Induction | Meso Regen |.
In accordance with Medical Board of Australia Guidelines patients will need to see our doctor at the Morpeth clinic prior to commencing any injectable procedures with our Resident Nurse Injector to assess suitability for anti- wrinkle injections. There will be no charge for this consultation.
Filler and anti-wrinkle injection packages: packages are unable to be taken in parts, transferred or exchanged.